At Gypsum Ceiling Supplies Ltd, we put our customer at the heart of everything we do. Our customer relation doesn’t just stop at products and system solutions. Excellent customer service is paramount. We monitor overall performance every year in an annual customer satisfaction survey. The results of this customer feedback determine our targets for the following year. Our research, through the Leadership Factor, currently shows our customers rate us as being in the top 10% of all firms surveyed for customer satisfaction in Kenya. However we will continue to listen to our customers to ensure we maintain and improve on all aspects of our customer service.
We have a professionally staffed call center
Our professionally staffed call center is available to take your call from 8 a.m. until 5 p.m. We can review your proposal, answer basic questions about your project, or we can put you through to a person in the field who can. We can take and deliver messages. If you would like an estimate or consultation, we can schedule that appointment when you call. If you ever have a problem with your gypsum work, we are there to listen and help.
We work from detailed written proposals
The person who prepared your Proposal is a trained Estimator. They have taken the necessary time to understand your needs and the requirements of your project and they have provided the details to you in a Proposal and a Customer Care Form. Your Proposal and your Customer Care Form are living documents that will be used by our crew to ensure your ceiling gypsum project is completed to your satisfaction.
Your project is managed by a professional
A Job Site Supervisor will be assigned to oversee your entire project from start to finish. Gypsum Ceiling Kenya will be on-site on your project full time and will work with you daily. They will be using tools developed during thousands of projects to make sure your project progresses smoothly. Their role is to communicate with you throughout the job, answer your questions, and address your concerns.